Shipping policy

 

Delivery Fee Quote Guarantee

I. Prior to checkout, Starling Flowers agrees to quote and/or display the delivery fee.

Delivery Times

Once we have received your order, we will contact you to confirm that the delivery address is within our delivery area and to confirm the delivery time.

Weekend Deliveries

III. We do not deliver on weekends but can sometimes offer pick up on weekends from our flower studio between Kingston and Robe. Please call 0415223173 prior to ordering to confirm availability. 

Public Holiday Deliveries

IV. Starling Flowers do not deliver on Public Holidays.

Special Events Deliveries

V. Starling Flowers sets different terms and conditions in relation to special events. These include, but are not limited to, Valentine’s Day, Mother’s Day and Christmas.

VI. Terms and Conditions in relation to special events will be updated on our website from time to time and will be effective immediately.

Delivery and Weather

VII. We reserve the right to not leave flowers or goods at a delivery address when the weather is forecast to be over 25 degrees centigrade. Orders unable to be left will be returned to Starling Flowers to await instructions for redelivery from the customer. Redelivery fees will apply.

Deliveries in Transit

I. Starling Flowers does not currently provide a track and trace service, but can provide estimated time of arrival once products are in transit for delivery.

II. Proof of Delivery (POD) times are not available.

III. If a mobile number is recorded, a delivery confirmation SMS will be sent to that number.

Address Types

I. For residential addresses, if the courier deems a delivery location unsafe, the order will be returned to the dispatch address and redelivery fees will apply. Unsafe may include locked premises, dogs or an inability to leave flowers in a safe place away from public view.

II. For business, school and hospital addresses, Starling Flowers cannot accept responsibility for delivered items that are redirected to the front desk or reception.